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JOB VACANCY

General Manager

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📍 Mamma Margherita - Shrewsbury
🍷🍕 Leading the floor. Owning the experience.

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At Mamma Margherita, hospitality is a feeling — not just a service. We’re looking for an experienced, people-focused General Manager to lead our front-of-house, bar, and overall guest experience, while working in close partnership with our Head Chef, who leads the kitchen.

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This role is about leadership, culture, and creating a place where guests love to return and teams love to work.

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The Role

As General Manager, you will have overall responsibility for the front of house, bar, service standards, people management, and commercial performance of the restaurant. You’ll work side-by-side with the Head Chef to ensure the entire operation runs smoothly — one team, one vision.

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You’ll be the heartbeat of the restaurant, setting the tone, upholding our values, and making sure every guest feels part of the famiglia.

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Key Responsibilities

🍷 Front of House & Bar Leadership

  • Lead and oversee all front-of-house and bar operations

  • Set and maintain exceptional service and hospitality standards

  • Ensure the bar delivers consistent quality in drinks, presentation, and speed

  • Create a warm, welcoming atmosphere for every guest

 

👥 People & Culture

  • Recruit, train, and develop FOH and bar team members

  • Build a positive, inclusive, and motivated team culture

  • Lead by example with energy, professionalism, and kindness

  • Support staff wellbeing, performance, and progression

  • Manage rotas, holidays, and staffing levels effectively

 

🤝 Partnership with the Head Chef

  • Work closely with the Head Chef to align service and kitchen operations

  • Collaborate on menu launches, promotions, and service flow

  • Communicate clearly to ensure smooth, coordinated services

  • Share responsibility for overall restaurant success

 

📊 Commercial & Operational Management

  • Take ownership of budgets, labour control, and cost management (FOH & bar)

  • Drive sales through service excellence, upselling, and guest engagement

  • Manage suppliers for bar and FOH operations

  • Ensure compliance with licensing, health & safety, and legal requirements

  • Analyse performance and implement improvements

 

❤️ Living Our Values

  • Autenticità – Deliver genuine, heartfelt hospitality

  • Famiglia – Create a supportive, respectful workplace

  • Positività – Lead with optimism, calm, and confidence

  • Ospitalità – Treat every guest like they’re in our home

  • Passione – Care deeply about people, service, and results

 

What We’re Looking For

  • Proven experience as a General Manager, Restaurant Manager, or similar

  • Strong background in FOH and bar operations

  • Excellent leadership, communication, and people skills

  • Commercial awareness and strong organisational ability

  • A guest-first mindset with high standards

  • Ability to work closely with kitchen leadership as a true partner

  • Passion for hospitality and team development

 

What We Offer

💷 £35,100 per annum salary
💰 Up to 25% annual bonus, paid quarterly
💸 Tips

🍽️ Staff Allowance & Discounts

  • 1 free staff meal per shift

  • 1 free selected drink per shift

  • 50% discount on food & drinks for you + up to 3 guests (you must be present)

🌱 Growth & Development

  • Ongoing leadership training and development

  • Opportunities to grow with the business

  • A company that genuinely invests in its people

 

Ready to Lead the Famiglia?

If you’re ready to take ownership of the guest experience and lead a passionate team:

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👉 Please apply by filling in the application form on our Careers page.

Bring your leadership, your personality, and your passion — we’ll provide the platform. 🍕🍷❤️

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